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Aged care update archive
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Published by Australian Government Department of Health, Disability and Ageing
Support at Home monthly statement resources
Monthly statements are a visible participant-facing record. Providers should keep the statement workflow separate from invoices, progress notes, and price discussion records.
Document and workflow checks
- Record statement period, service records checked, and owner responsible.
- Separate monthly statement questions from invoice or payment adjustment records.
- Create a follow-up note path for participant or representative questions.
- Check that care management and direct service records are not mixed together.
Related CaresLink resources
Support at Home monthly statement guidePortal-ready admin pack checklist guidePortal-ready admin packPrice discussion recordCare management contact note
Usage boundary
CaresLink does not replace provider software settings, finance review, or official monthly statement guidance.