Official update · document review
Support at Home program assurance plan 2025-27
The Department's assurance plan describes review activity for the next 18 to 24 months. Reviews may examine charges, financial accounting, service delivery, participant choice, records, information, and procedures. The practical CaresLink task is to map who owns each record and where it is kept.
Document and workflow checks
Turn the official change into reviewable actions
- Create an evidence map for charges, financial accounting, service delivery, participant communication, and procedures.
- Record an owner, storage location, review period, source link, and checked date for each evidence area.
- Keep participant records, financial records, and internal assurance response material in reviewed provider systems rather than CaresLink.
- Record official information requests, due dates, handoffs, and follow-up owners through the provider's own process.
- Keep formal assurance, regulatory, legal, financial, and professional interpretation outside CaresLink.
Who may need to review this
- Support at Home providers
- Provider governance and operations owners
- Finance, pricing, and service delivery record owners
- Portal, software, and evidence owners
Impact areas
- Charges and cost-justification records
- Financial accounting records
- Service delivery evidence
- Participant choice and communication records
- Procedure and evidence ownership
Team review question
Ask whether users need an assurance evidence map, record-owner register, or official-request tracking checklist.
Usage boundary
CaresLink does not assess assurance outcomes, provider compliance, record sufficiency, financial treatment, or regulatory obligations and does not provide legal, compliance, financial, clinical, or professional advice.