Support at Home Pricing And Personal Care Readiness Kit

Phase 1

Stakeholder briefing

Official focus: Brief leaders, care partners, ICT teams, and software vendors.

CaresLink document action: Use the internal briefing register and client communication log to assign owners and record follow-up.

Phase 1

Participant preparation

Official focus: Identify affected participants, plan communication, review care plans, budgets, and service agreements.

CaresLink document action: Use price discussion, service agreement, personal care plan, and communication templates as starting points.

Phase 1

Organisation and workforce documents

Official focus: Review processes, participant-facing documents, billing, finance, staff guidance, and transition scripts.

CaresLink document action: Use the kit to check statements, invoices, agreements, care summaries, and staff briefing notes.

Phase 1

ICT and systems testing

Official focus: Check affected systems, vendor readiness, effective-date controls, and pre/post 1 October 2026 outputs.

CaresLink document action: Use the pack prompts to record local system owners, vendor questions, and testing evidence notes.

Phase 2

Apply and monitor

Official focus: After 1 October 2026, apply the change, resolve issues, and monitor process performance.

CaresLink document action: Use follow-up logs and review notes to track issues without turning the kit into advice or a claims tool.