Care management charging
Support at Home Care Management Charging Checklist
Use this page as a general operational documentation checklist when your provider team needs to separate care management charging records from direct service price, monthly statement, software, and staff guidance work.
Start here
A practical internal checklist for provider teams reviewing care management charging records, direct service prices, pooled care management account prompts, monthly statements, staff guidance, and record ownership.
What the official bulletin flags
The Aged Care Quality and Safety Commission has published a bulletin noting concerns about care management activities being included in direct government-funded aged care service prices. It also describes care management as a distinct service type under Support at Home.
Internal records to separate
A practical review should make the record owner clear for the direct service price, pooled care management account, monthly statement wording, price discussion record, staff guidance, and escalation path.
- Direct service price source, owner, and last review date.
- Care management account note and service type owner.
- Monthly statement wording, question pathway, and correction owner.
- Staff guidance, internal briefing register, and escalation owner.
Use as documentation checklist only
Do not use this page to set prices, make claims, decide participant charges, or assess provider obligations. Route pricing, claiming, billing, and regulatory questions to your reviewed procedures, official guidance, software vendor, or appropriate adviser.
Download next
If this is part of a wider Support at Home readiness review, pair it with the readiness kit, portal-ready admin pack, price discussion record, and service agreement checklist.
Related templates
Open the matching CaresLink resources
Common questions
Does this checklist give pricing or claiming advice?
No. It is a general operational documentation checklist only. Use official guidance, reviewed provider procedures, software support, or appropriate advice for pricing, claiming, billing, and regulatory questions.
What should the record owner check first?
Start with the direct service price source, care management account prompts, monthly statement path, staff guidance owner, escalation owner, and the date each record was last reviewed.
Disclaimer
These resources are provided for general operational documentation and educational purposes only. They do not constitute legal, clinical, medical, compliance, or professional advice. Organisations should review and adapt all documents according to their own policies, procedures, registration requirements, funding arrangements, and regulatory obligations.