Templates / Form
Support at Home Price Discussion Record
A record for documenting price, contribution, cancellation, monthly statement, refund, and service change discussions with clients.
Example content
Preview the structure before opening the file
English structure excerpt · blank prompts, not a completed record
- Discussion details
- Date · Client name
- Price transparency check
- Current service price list provided in writing · Published price source checked - My Aged Care / provider website
- October 2026 personal care check
- Personal care service discussed · Service date before or after 1 October 2026 identified
- Agreement and evidence
- Participant agreed to listed prices before service confirmation · Ad-hoc or unknown price agreement process explained
- Outcome
- Client understood information · Service agreement or schedule update required
Read all template prompts
Using this resource
Record the service, price basis, written information and participant agreement. For an initially unknown price, follow the agreement process before confirming the service.
The costs discussion field is not permission to add separate administration or travel fees: current Support at Home guidance prohibits these separate fees. Check the applicable service rules.
Keep published-price reporting separate from this discussion record. This form does not update My Aged Care, set a participant contribution or prove that a price is reasonable.
Who it is for
Providers and coordinators recording operational discussions about service pricing and participant contributions.
When to use it
Use when onboarding a client, changing services, discussing price updates, preparing My Aged Care pricing evidence, or confirming that written pricing and statement information was provided.
What this template helps with
A clearer record trail for everyday follow-up
Review notes
This template is a plain-language operational starting point. Check its fields, wording, and internal consistency before using it in a provider's own documentation system.