October 2026 readiness
Support at Home Personal Care Readiness Checklist
Use this page when your team needs to identify which Support at Home documents, systems, and client communication points may need review before the 1 October 2026 personal care contribution change.
Start here
A practical readiness checklist for Australian Support at Home providers reviewing personal care contribution changes, pricing, monthly statements, service agreements, invoices, budgets, and client communication before 1 October 2026.
What changed
The Department of Health, Disability and Ageing says personal care will move from the Independence contribution category to the Clinical Supports contribution category from 1 October 2026. The Department also says service scope, workforce roles, and service IDs are not changing.
Documents to review
A provider readiness check should cover service agreements, price discussion records, personal care support plans, care management notes, client budgets, monthly statements, invoices, and any client or representative communication templates.
- Record whether the service date is before or after 1 October 2026.
- Confirm who owns ICT, claiming, invoice, statement, and budget updates.
- Keep operational care instructions separate from contribution or billing wording.
Pricing and statement evidence
The Government has announced new Support at Home consumer protections while pausing service price caps. A practical record should capture the price list source, My Aged Care or website price check, monthly statement process, correction or refund pathway, and written confirmation date.
Use as an internal checklist
This page is not an official government form. Use it to structure an internal documentation review and then check the current Department guidance, provider procedures, software settings, and reviewed service agreement wording.
Related templates
Open the matching CaresLink resources
Common questions
Does this checklist decide the correct contribution for a client?
No. It is an operational readiness checklist. Providers should check current Department guidance, software configuration, service dates, and their own reviewed billing procedures.
Which documents are most likely to need review?
Start with service agreements, price discussion records, personal care support plans, budgets, invoices, monthly statements, care management notes, and client communication templates.
Disclaimer
These resources are provided for general operational documentation and educational purposes only. They do not constitute legal, clinical, medical, compliance, or professional advice. Organisations should review and adapt all documents according to their own policies, procedures, registration requirements, funding arrangements, and regulatory obligations.