Free Support at Home operational review
Free Support at Home Personal Care Contribution Change Pack
Answer eight status questions and see up to three practical actions for staff communication, participant wording, service agreements, software, and output testing.
No sign-in. No document upload. Results shown immediately.
Need the plain-English overview first? Read the Personal Care Readiness Checklist.
8 simple status questions
About 5 minutes
No sign-in or participant data
Official sources linked
General operational resource only
Free 5-minute operational check
Scope and current preparation
Step 1 of 3
8 status questions. 3 short steps. Choose “Not sure” when needed.
No sign-in or document upload is needed to see your result. Your answers are used only on this page while it is open; this page does not save or send them.
Confirm whether your team is in the target group and whether affected services are known.
What this review produces
A focused action preview, not another long guide.
Up to three priority actions
See the first review areas to address from your fixed selections.
Consistent review order
Work through scope, people, documents, systems, and monitoring prompts.
Fixed team prompts
Use the action wording only after your team reviews and adapts it.
Result stays on this page
View the result immediately on this page—no account or download required. Your answers stay in this browser tab and are not uploaded or saved.
Official English checklist path
Follow the change from briefing to monitoring.
CaresLink maps the official English readiness phases to local review actions. Your organisation still decides what changes to make.
Understand and brief stakeholders
Confirm scope, assign a review lead, and prepare a short staff briefing.
Prepare participants
Review affected service periods and participant communication wording.
Prepare organisation and workforce
Check service agreement wording, internal guidance, and document owners.
Prepare ICT and systems
Confirm that how providers submit personal care claims to Services Australia does not change, then test local billing, invoice, statement, and communication outputs by service date.
Apply, resolve, and monitor
Set a follow-up date and record operational issues after the change.
Reviewed 27 August 2026
- Eight fixed status selections only
- Answers stay in this browser tab
- Official English sources linked
CaresLink resources are general operational documentation starting points. They are not legal, clinical, medical, compliance, or professional advice. Review and adapt each document to your organisation's policies, procedures, funding arrangements, and regulatory obligations.
Official sources
- Personal care information session presentation - 6 August 2026 (opens in a new tab)Checked 13 August 2026
- Getting ready for the personal care contribution change (opens in a new tab)Checked 12 July 2026
- Support at Home personal care contributions (opens in a new tab)Checked 12 July 2026
- Provider checklist: prepare your participants (opens in a new tab)Checked 12 July 2026
- Provider checklist: prepare your organisation and workforce (opens in a new tab)Checked 12 July 2026
- Provider checklist: prepare your ICT and systems (opens in a new tab)Checked 12 July 2026
Editorial method
Prepared by the CaresLink Editorial Team
The visible review date and any linked sources describe the page's editorial record. This organisation attribution does not claim clinical, legal, regulatory, or external expert approval.
Read the editorial methodRelated next steps
Continue with a connected documentation task
Questions and boundaries
How to use this review safely.
Is this a compliance assessment?
No. It is a general operational review that helps a provider identify documents, people, and systems to check.
Does CaresLink need participant information?
No. The free review does not ask for participant names, identifiers, health information, care plans, invoices, or claim files.
Does this replace our care management software?
No. Use your existing software for service delivery, billing, claiming, statements, and records. CaresLink helps organise the change review around those systems.
Do providers need to change how personal care claims are submitted?
No. The Department says Services Australia will apply the category automatically from the service delivery date. Providers should still check local billing, invoice, monthly statement, and participant communication outputs.
Do eligibility and approval requirements change?
No. Participants still need to be assessed and approved for personal care services and have available Support at Home funding.