Support at Home B2G API and Software Readiness Checklist

B2G and aged care software updates are becoming a practical provider concern, even for teams that are not building software. The Department describes B2G APIs as a way for aged care provider software to communicate with government systems and reduce reporting administration.

For most providers, the immediate task is not API development. It is preparing the right internal questions for the software vendor, portal administrator, finance lead, and operations team. That question list should connect software changes to real documents: monthly statements, invoice CSV prep, pricing records, care plans, support plans, and staff guidance.

A lightweight readiness checklist can include: vendor contact owner, current software release note source, next update date, workflow affected, field or export affected, staff who need briefing, and the record owner for unresolved questions.

If a provider uses invoice CSV exports, the admin workflow should record who checks source records, who checks the export, who logs exceptions, and where final reviewed files are stored. Keep this separate from any technical conformance or API development work.

CaresLink is not B2G software, not an API tool, and not a portal submission tool. Use this guide as an operational prompt for internal workflow review and vendor questions only.