Earlier tracked changes
Aged care update archive
Use this archive for earlier source-linked records. Check the official source and its checked date before changing a document or workflow.
Find an archived update
Search and filter the records already on this page. Your query stays in this browser and is not submitted or saved.
Showing 8 of 8 matching archived updates.
No archived updates match these filters.
Published by Services Australia
Services Australia retrospective invoice adjustments and CSV workflow
Services Australia says that from 8 August 2026 a provider's next claim may include adjustments to previously approved invoices when retrospective changes are made to entry or departure events, means assessments, hardship assessments, approvals, or budgets. The adjustment appears in the next claim. Providers can use the Aged Care Provider Portal to review current, previous, and adjusted invoice items. This does not mean every previously approved invoice was wrong or that every next claim will contain an adjustment.
Document and workflow checks
- Assign an owner to review the next claim and compare current, previous, and adjusted invoice items in the Aged Care Provider Portal.
- Record the affected claim and invoice references, adjustment amount, visible reason or trigger, review date, and follow-up owner in the provider's approved system.
- Keep retrospective system adjustments distinct from provider corrections, rejected claims, CSV validation issues, and participant monthly-statement questions.
- Reconcile any adjustment against authorised entry, departure, assessment, hardship, approval, and budget records without copying sensitive evidence into CaresLink.
- Retain an invoice CSV owner, version check, vendor escalation path, and review record for the broader submission workflow.
Related CaresLink resources
Usage boundary
CaresLink does not determine why Services Australia made an adjustment, calculate or correct a claim, access the Aged Care Provider Portal, or provide claims, billing, accounting, legal, financial, software, or professional advice.
Published by Australian Government Department of Health, Disability and Ageing
B2G Client APIs and My Aged Care portal administration update
The July Tech Talk says Client API specifications have been available to software vendors since 29 June 2026. The APIs cover referral, support plan, assessment, and client-management information. Updated portal resources also cover administrator functions, service delivery outlets, and service information.
Document and workflow checks
- Record the software vendor, product, version, contact, source checked date, and next review date.
- Map referral, support plan, assessment, and client-data workflows to internal owners without entering sensitive data into CaresLink.
- Assign owners for portal administrator access, service delivery outlets, and service-information updates.
- Record test scope, result, unresolved issue, workaround, rollback owner, and next review date.
- Use official portal guidance and vendor instructions for technical or operational decisions.
Related CaresLink resources
Usage boundary
CaresLink is not a portal, API, software-conformance, claims, referral, or client-data tool. Do not place participant, client, clinical, financial, portal, or other sensitive provider data into CaresLink prompts.
Published by Australian Government Department of Health, Disability and Ageing
Support at Home program assurance plan 2025-27
The Department's assurance plan describes review activity for the next 18 to 24 months. Reviews may examine charges, financial accounting, service delivery, participant choice, records, information, and procedures. The practical CaresLink task is to map who owns each record and where it is kept.
Document and workflow checks
- Create an evidence map for charges, financial accounting, service delivery, participant communication, and procedures.
- Record an owner, storage location, review period, source link, and checked date for each evidence area.
- Keep participant records, financial records, and internal assurance response material in reviewed provider systems rather than CaresLink.
- Record official information requests, due dates, handoffs, and follow-up owners through the provider's own process.
- Keep formal assurance, regulatory, legal, financial, and professional interpretation outside CaresLink.
Related CaresLink resources
Usage boundary
CaresLink does not assess assurance outcomes, provider compliance, record sufficiency, financial treatment, or regulatory obligations and does not provide legal, compliance, financial, clinical, or professional advice.
Published by Aged Care Quality and Safety Commission
ACQSC Provider Handbook: ongoing provider requirements
The Commission's Provider Handbook groups the ongoing requirements that apply after registration. It covers rights, conduct, governance and reporting, financial and prudential records, complaints, quality and safety, workforce, incident management, and SIRS. The first Let's talk about complaints newsletter reinforces accessible provider complaint systems, a person's choice about whether to identify themselves when contacting the Commission, and controlled follow-up for Support at Home budget or HELF charging concerns. Existing change-in-circumstance guidance separately describes 9 event classes and says registered providers must notify the Commission within 14 days after becoming aware of certain prescribed changes. Providers must use the current approved baseform, every relevant change-specific subform, and required supporting evidence. This is an existing obligation and resource reminder, not a new 26 August announcement.
Source checked
Open official source (opens in a new tab)Document and workflow checks
- Map each relevant official requirement topic to an internal owner and record location.
- Map the 9 change-in-circumstance event classes to internal owners and an escalation route without assuming every internal change is notifiable.
- Record when and how the provider became aware of a potentially relevant change and assign an owner to check and, where required, make the notification within 14 days.
- Use the Commission's current approved baseform and every relevant change-specific subform. Record the nature and reason for the change, its impact, risk-management response, and the supporting evidence required by the current guidance.
- Keep responses specific, truthful, verified, and organisation-specific. Record remediation, ongoing compliance, service continuity, and any separate form-start or further-information due date where relevant.
- Assign owners for GPMS reporting and due-date monitoring.
- Record where complaints, incident, SIRS, workforce, and financial reporting evidence is kept.
- Check that complaint information is accessible, staff can explain and route the Commission's identified or non-identified contact choices, and complaint, correction, open-disclosure, and improvement records remain linked without being collapsed into one form.
- Keep the official source link and checked date beside the internal review record.
- Escalate legal, regulatory, audit, registration, and professional interpretation outside CaresLink.
Related CaresLink resources
Usage boundary
CaresLink does not determine provider obligations, registration status, audit outcomes, or regulatory compliance and does not provide legal, compliance, financial, clinical, or professional advice.
Published by Aged Care Quality and Safety Commission
Aged care provider Registration Model handbook
The Commission's Registration Model handbook explains the 6 registration categories, deeming, new registration, renewal, registration changes, suspension, and market exit. It also outlines additional audit pathways for providers in Categories 4 to 6.
Document and workflow checks
- Compare current and planned services with the official registration category descriptions.
- Record the registration period, renewal date, internal owner, and official source checked date.
- Maintain an evidence index for registration or renewal work without treating the index as an approval result.
- Assign owners for category changes, suspension responses, and market exit planning where relevant.
- Keep regulatory decisions, application answers, and audit conclusions outside CaresLink prompts.
Related CaresLink resources
Usage boundary
CaresLink does not provide registration, audit, legal, compliance, or professional advice or decisions and does not draft registration application responses.
Published by Services Australia
Support at Home late invoice evidence process changed
For late claims submitted after 26 June 2026, providers still need to select a reason for the delay. The Aged Care Provider Portal no longer accepts supporting evidence with these late claims. B2G or API software may temporarily continue to accept evidence as optional. Providers must keep late-claim evidence in case it is requested later. This change applies only to late invoices.
Document and workflow checks
- Record who checks and enters the late reason before a claim is submitted.
- Update internal prompts so staff distinguish the Aged Care Provider Portal workflow from the temporary B2G or API workflow.
- Ask the software vendor whether the current workflow still sends optional evidence and record the guidance date.
- Record where late-claim evidence is retained in case Services Australia requests it later.
- Keep this change scoped to late invoices; do not apply it to other invoice evidence requirements.
Related CaresLink resources
Usage boundary
CaresLink does not decide whether, when, or how a provider should claim, and it does not replace current Services Australia guidance or software-vendor instructions.
Published by Australian Government Department of Health, Disability and Ageing
Support at Home Assistive Technology and Home Modifications list
The official AT-HM list identifies assistive technology and home modification items, including inclusions, conditional inclusions, exclusions, and prescription categories. Assessed need should be recorded in the support plan, and all home modifications require prescription.
Source checked
Open official source (opens in a new tab)Document and workflow checks
- Check the current official list for the requested item before updating local records.
- Record the support plan reference and the assessed need described in the provider workflow.
- Record the item's list category and the source version or checked date.
- Assign owners for prescription evidence, quotes, vendors, and participant follow-up.
- Keep eligibility, approval, funding, prescription, and clinical suitability decisions outside CaresLink.
Related CaresLink resources
Usage boundary
CaresLink does not determine AT-HM eligibility, approval, funding, prescription, clinical suitability, or care decisions.
Published by Australian Government Department of Health, Disability and Ageing
Support at Home Thin Markets grants Round 3
Round 3 offers more than $311 million in 2026-27 across 2 funding streams. For Stream Two only, the detailed evaluation is voluntary. The originally published Part A deadline of 8 September 2026 has passed; the bulletin listed a $10,000 participation payment per provider. Check current GrantConnect documents for any extension or late-application arrangements; CaresLink has not confirmed either. The published Part B deadline is 26 November 2026, with a $50,000 participation payment per provider. The official notice says all other Round 3 applications close at 2pm AEDT on 26 November 2026.
Document and workflow checks
- Check the current GrantConnect opportunity, grant guidelines, and Quality Bulletin #8 before deciding whether to apply or opt into the evaluation.
- Choose either Stream One or Stream Two for the grant application; the option to participate in one or both applies only to Stream Two evaluation Parts A and B.
- Mark the originally published Part A deadline as passed, check GrantConnect for any changed arrangements, and assign an owner to verify the published Part B deadline of 26 November 2026 before acting.
- Record the 2pm AEDT 26 November 2026 deadline against all other Round 3 applications and recheck the current GrantConnect documents before submission.
- Treat the $10,000 and $50,000 amounts as evaluation participation payments provided through the grant agreement, not as evidence of grant eligibility, selection, or approval.
- Keep grant application and evaluation material separate from client records and care delivery notes.
Related CaresLink resources
Usage boundary
The Stream Two detailed evaluation is voluntary and separate from the choice between the 2 funding streams. Applicants may apply for only one funding stream; participating in one or both refers only to evaluation Parts A and B. Opting in or a stated participation payment does not confirm grant eligibility, selection, or approval. Check current GrantConnect documents; CaresLink does not determine grant eligibility, selection, or approval, or provide financial, legal, compliance, or professional advice.