Family and representative contact
Family Communication Log for Aged Care
Use this page when family members, nominees, representatives, or supporters raise information, feedback, concerns, or requests that need a clear record and follow-up owner.
Start here
A family communication log template for recording representative enquiries, family feedback, nominee requests, care concerns, and follow-up ownership.
What to record
Record the date and time, contact method, person making contact, relationship or role, summary of the request or concern, response given, follow-up owner, due date, and completion note.
Neutral wording helps
Keep the record focused on the request, concern, information, and next action. Avoid unnecessary family conflict detail or promises outside the staff member's role.
Related templates
Open the matching CaresLink resources
Common questions
Should every family call go in a log?
Providers should decide this in their own process. A log is most useful for requests, feedback, concerns, service changes, and follow-up commitments.
Disclaimer
These resources are provided for general operational documentation and educational purposes only. They do not constitute legal, clinical, medical, compliance, or professional advice. Organisations should review and adapt all documents according to their own policies, procedures, registration requirements, funding arrangements, and regulatory obligations.