Communication log or care management contact note
Family Communication Log Example for Aged Care
Example wording for recording family, nominee, representative, and supporter communication in aged care, home care, and NDIS services.
Recommended template
Family and Representative Communication Log
Adapt every example to the facts and your provider's own documentation process.
View templateWhen to use this scenario
Use this scenario when a family member, nominee, representative, or supporter raises information, feedback, a request, or a concern.
What to include
- Name or role of the person making contact and the date/time.
- The request, concern, or information in neutral language.
- What response was given and who owns the next action.
What to avoid
- Recording unnecessary family conflict or unrelated personal details.
- Promising changes outside your role.
- Leaving the owner and due date unclear.
Example wording
Daughter contacted the service regarding concern about increased fatigue after appointments. Worker advised this would be shared with the coordinator for review. Next step: coordinator to review visit times and call daughter by Friday.
Common questions
Can I copy this communication log or care management contact note wording directly?
Use it as a starting point only. Check the facts, remove anything that does not apply, add required local details, and follow your provider's documentation process.
What should I do if the situation involved risk or a change in needs?
Record the observable facts and follow your provider's escalation, incident, care management, or reassessment process. A progress note example does not replace local reporting requirements.
Important note
These resources are provided for general operational documentation and educational purposes only. They do not constitute legal, clinical, medical, compliance, or professional advice. Organisations should review and adapt all documents according to their own policies, procedures, registration requirements, funding arrangements, and regulatory obligations.