Progress note or care management contact note
Client Declined Support Progress Note Example
Neutral progress note wording for documenting when a client declines, delays, or changes agreed support in Australian home care or NDIS services.
When to use this scenario
Use this scenario when a person declines personal care, domestic assistance, transport, meal support, or another agreed support during a rostered visit.
What to include
- What support was offered and when.
- The person's decision or request in neutral language.
- What was completed instead, any risk created, and who was notified.
What to avoid
- Speculating about why the person declined support.
- Using loaded wording when a neutral description is enough.
- Treating every changed preference as an incident without local process guidance.
Example wording
Shower assistance and laundry were offered to John during the scheduled visit. John declined shower support and requested laundry only. Worker respected John's choice, completed laundry, and notified the coordinator for follow-up because this was the second declined shower support this week.
Important note
These resources are provided for general operational documentation and educational purposes only. They do not constitute legal, clinical, medical, compliance, or professional advice. Organisations should review and adapt all documents according to their own policies, procedures, registration requirements, funding arrangements, and regulatory obligations.