NDIS Support Log vs Progress Note vs Case Note

A support log, progress note, and case note can overlap, but they are not always the same record. The right mix depends on the support delivered, provider process, and the documentation expected for that support type.

A support log usually confirms service delivery details: participant, date, support type, time or quantity, worker, and sometimes participant or representative sign-off. It is often closer to service evidence than narrative care writing.

A progress note describes what happened during a shift or session. It may include the support delivered, participant involvement, observations, goal link, risks, and follow-up. It helps the next worker or coordinator understand the support story.

A case note can be broader. It may record planning, coordination, participant progress, future session plans, or support coordination activity. In some teams, case notes and progress notes use the same system; in others, they are separate.

The safest operational approach is to define which record does which job. Do not rely on one vague note to prove service delivery, explain goals, document incidents, update agreements, and support invoicing all at once.

Use CaresLink templates as a structure for internal drafting. Providers should compare them with NDIS record keeping guidance, documentation by support type, and their own provider systems before routine use.