Templates / Register
Complaints and Feedback Register
A register for tracking complaints, compliments, feedback, actions, owners, and closure dates.
Template summary
Before you download
- For
- Provider managers, coordinators, and team leaders monitoring feedback and complaint follow-up.
- Use when
- Use whenever a client, representative, worker, or stakeholder provides feedback or raises a complaint.
Who it is for
Provider managers, coordinators, and team leaders monitoring feedback and complaint follow-up.
When to use it
Use whenever a client, representative, worker, or stakeholder provides feedback or raises a complaint.
What this template helps with
A clearer record trail for everyday follow-up
Clear worker notes
Consistent records
Easier follow-up
Example content
Preview the structure before opening the file
Register columns:
- Reference number:
- Date received:
- Person providing feedback:
- Feedback type:
- Summary:
- Risk level:
Response tracking:
- Action taken:
- Owner:
- Due date:
- Outcome:
- Closed date:
- Learning or improvement:
Review notes
This template is reviewed for plain language, practical field use, and internal consistency. It still needs local review before being used in a provider's own documentation system.