Complaints and Feedback Register
A register for tracking complaints, compliments, feedback, actions, owners, and closure dates.
Templates / Register
Example content
Preview the structure before opening the file
English structure excerpt · blank prompts, not a completed record
- Register columns
- Reference number · Date received
- Response tracking
- Action taken · Owner
Read all template prompts
Using this resource
Record the person's concern in neutral wording and note any communication or advocacy support they request.
Track acknowledgement, the agreed next step, responsible person and outstanding response; do not mark an unresolved matter closed.
The register supports your complaints process. It does not replace access to independent complaints channels or guarantee a remedy.
Who it is for
Provider managers, coordinators, and team leaders monitoring feedback and complaint follow-up.
When to use it
Use whenever a client, representative, worker, or stakeholder provides feedback or raises a complaint.
What this template helps with
A clearer record trail for everyday follow-up
Review notes
This template is a plain-language operational starting point. Check its fields, wording, and internal consistency before using it in a provider's own documentation system.