Templates / Register
Complaints and Feedback Register
A register for tracking complaints, compliments, feedback, actions, owners, and closure dates.
Who it is for
Provider managers, coordinators, and team leaders monitoring feedback and complaint follow-up.
When to use it
Use whenever a client, representative, worker, or stakeholder provides feedback or raises a complaint.
What this template helps with
Clear worker notes
Consistent records
Easier follow-up
Example content
Register columns:
- Reference number:
- Date received:
- Person providing feedback:
- Feedback type:
- Summary:
- Risk level:
Response tracking:
- Action taken:
- Owner:
- Due date:
- Outcome:
- Closed date:
- Learning or improvement:
Disclaimer
These resources are provided for general operational documentation and educational purposes only. They do not constitute legal, clinical, medical, compliance, or professional advice. Organisations should review and adapt all documents according to their own policies, procedures, registration requirements, funding arrangements, and regulatory obligations.